Delete your data
Twicetold has no sign-up: the game creates an anonymous player the first time you use the daily puzzle, the leaderboard or hints. You can ask us to delete that player and everything linked to it at any time.
Delete it in the game
- Open Twicetold and tap the gear at the top of the main menu.
- Tap Delete my data, then Delete everything.
- Your player, name, leaderboard results, cloud save and hints are deleted from our server right away, and the game resets on your phone.
Or ask us by email
If you no longer have the game installed:
- If you still can, open Twicetold and go to the Leaderboard (the trophy on the main menu). Your display name is shown at the top ("You: …"). If it is still the default name, tap the pencil and give it a name only you would pick, so we can find your player.
- Email golunexgames@gmail.com with the subject "Delete my Twicetold data", your display name, and roughly when you last solved a daily puzzle.
- We delete the data within 30 days and reply to confirm.
What we delete
- Your player ID and its secret key
- Your display name and every leaderboard entry
- All daily puzzle and campaign results (moves, times, points, stars)
- Your cloud save and the link to your Google or Apple account
- Your hint balance and the hints you unlocked
What we keep
If you bought something in the game, we keep the purchase record (product, purchase token, date) for as long as tax or consumer law requires, then delete it. Google and Apple keep their own payment records under the Google Privacy Policy and the Apple Privacy Policy.
Data on your phone
Your level progress and settings are stored on your device (and, if you signed in, in your cloud save on our server). To delete them from the device, uninstall the game: on Android go to Settings → Apps → Twicetold → Storage → Clear data, on iPhone press and hold the Twicetold icon → Remove App → Delete App. Doing this alone does not delete the data on our server; use "Delete my data" in the game or email us for that.
More details are in the Privacy Policy.